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About
Bestselling author of PeopleShock: The Path To Profits When Customers Rule; 30+ yrs exp; member CAPS
Take the Customer Experience Path to Profits
Unhappy customers can kill your business with a single tweet. Happy ones create stellar success. Using the 3P principles outlined in her bestelling book, PeopleShock, and stories from over 150 business leaders, Tema inspires audiences while showing them how to win customers for life.
People Power: Blending People & Technology for Customer Success
Companies need automation to succeed today, but that means the small amount left for human to human contact is ever more important. Tema helps audiences learn to embrace technology while strengthining bonds among team members and with customers.
Supervising for Success
The main reason people quit or underperform is bad supervisors. But management jobs don’t come with a training manual. This talk and/or workshop helps new managers succeed.
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