New Jersey, United States •
$5,001 - $10,000
About
As President headquartered in New Jersey, I bring a wealth of leadership experience and a strategic mindset to drive organizational success. My role centers on overseeing critical operations, fostering innovation, and ensuring that our team achieves excellence in every project. I am passionate about…
Exceptional Customer Experience, Exceptional Success
Based on Micah's #1 bestselling book, Exceptional Service, Exceptional Profit. Discover how to deliver five-star customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), Zappos, USAA Insurance, Starbucks, Nordstrom, and more.
Ignore Your Customers (and They’ll Go Away): Customer Experience and Customer Service
Learn hands-on secrets from Micah's work as the world's #1 customer service turnaround expert (per Inc. Magazine) and let him show you how to apply these secrets to transforming your own organization's performance with customers. Featuring insights from leading brands like Zappos, Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like MOD Pizza and Drybar, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.
The Heart of Hospitality: Leadership and Frontline Secrets
This hospitality keynote is appropriate for any business in an organization that wants to bring true hospitality to its relatinoship with customers. Based on Micah Solomon’s groundbreaking work and wrritings on and with the greatest Five Star Hospitality organizations. writings It features wisdom and innovative insights from Micah himself, Four Seasons Hotels and Resorts,The Ritz-Carlton Hotel Company, Richard Branson, Danny Meyer, Tom Collichio, as well as other luminaries and innovators in the industry, including great independent hotel, inn, and restaurant operators at every star level and price point.
Your perspective matters!
What was it like engaging with Micah?
