Cleveland, Ohio, United States •
$5,001 - $10,000
About
Most conversations about AI focus on technology. My work focuses on something far more important: how AI is changing human behavior. Artificial intelligence is transforming how people research, evaluate, and make decisions. Buyers are arriving at conversations more informed, more skeptical, and often guided by AI before they ever speak to a company. This shift is quietly rewriting the rules of marketing, sales, product development, and customer experience. For more than two decades I’ve helped companies grow by understanding buyer psychology and the systems that influence trust, credibility, and decision-making. Today I help leaders understand what happens when those buyers are AI-augmented. My talks help audiences see around the corner — understanding not just what AI can do, but how it will reshape the behavior and expectations of customers in the years ahead. Audiences leave with: • A new perspective on how AI is changing human decision-making • Clear insight into how buyer expectations are evolving • Practical ways organizations must adapt their strategies and systems Rather than focusing on tools, my talks focus on how organizations must rethink their approach to customers in an AI-driven world.
How AI Is Changing Buyer & Customer Behavior
Artificial intelligence is transforming how people gather information, test claims, compare vendors, and prepare for decisions. Buyers are arriving at conversations faster, more informed, and often guided by AI before they ever speak to a company. This shift is creating a new type of customer — what I often describe as the AI-augmented buyer. Organizations that understand this change will redesign how they approach marketing, sales, product development, and customer experience. Those that don’t will find themselves trying to persuade buyers who are already two steps ahead.
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